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Teaching & Learning Center Student Tech Support
The Teaching and Learning Center Student Tech Support staff assist students with a variety of technical queries such as login questions, e-mail account sign-in, navigation in an online course, myRichland access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting. Staff members provide technical support through email, drop-in assistance, appointments, and telephone.
Support Options
Technical Support Request
The best way for students to get “general” technical help from the Teaching and Learning Center Student Tech Support is to email us at student.tech@richland.edu. Our email is monitored throughout the workday, as well as evenings, weekends, and holidays. A staff member will contact you within 12 hours of your submission, with a quicker response time during normal business hours of 7:30 a.m. to 5:00 p.m. on Monday through Friday. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.
Canvas “Help” Link
The quickest way to get assistance with Canvas issues is to click on the “Help” Link on the left when logged into Canvas, and then choose “Report a Problem.” The information submitted is immediately forwarded to us and is monitored throughout the workday, as well as evenings and weekends. A staff member will contact you within 12 hours of your submission evenings and weekends, with a quicker response time during the normal business hours of 7:30 a.m. – 5:00 p.m., Monday – Friday. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.
When can I stop by?
Walk-In Assistance
If you are on campus and require technical assistance, the staff is available during normal business hours of 7:30 a.m. – 5:00 p.m., Monday through Friday. Student Tech Support is located in W143. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.
Make an Appointment
If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact Teaching and Learning Center Student Tech Support at student.tech@richland.edu or (217) 875-7211, ext. 6376, to set up an appointment with a member of the staff.
Call the Help Desk
Student Tech Support may be reached at (217) 875-7211, ext. 6376, Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m. If no one is available to take your call, please leave a message and your call will be returned no later than the next business day. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.