1-13: Helping Students Learn
Focuses on the design, deployment, and effectiveness of teaching-learning processes that underlie the institution’s credit and non-credit programs and courses and on the processes required to support them.
2-13: Accomplishing Other Distinctive Objectives
Addresses the key processes (separate from instructional programs and internal support services) through which the institution serves its external stakeholders in support of its mission.
3-13: Understanding Students’ and Other Stakeholders’ Needs
Examines how the institution works actively to understand student and other stakeholder needs.
4-13: Valuing People
Explores the institution’s commitment to the development of faculty, staff, and administrators.
5-13: Leading and Communicating
Addresses how leadership and communication processes, structures, and networks guide the institution in setting directions, making decisions, seeking future opportunities, and communicating decisions and actions to internal and external stakeholders.
6-13: Supporting Institutional Operations
Addresses the organizational support processes that help to provide an environment in which learning can thrive.
7-13: Measuring Effectiveness
Examines how the institution collects, analyzes, distributes, and uses data, information, and knowledge to manage itself and to drive performance improvement.
8-13: Planning Continuous Improvement
Examines the institution’s planning processes and how its strategies and action plans help it achieve its mission and vision
9-13: Building Collaborative Relationships
Examines the institution’s relationships, current and potential, to ascertain how they contribute to the organization’s ability to accomplish its mission.