CAD Lab 2

Hardware and Software Technical Support Resources

At some point when using your computer for courses at Richland, something may go wrong with your PC hardware, a software application installed on your PC may not be functioning properly, or you may have technical difficulties with Canvas. Any problems (hardware or software) you encounter when using a Richland computer, Smart Classroom, or audio/visual equipment should be reported to the instructor or lab facilitator who will then report the problem to Technical Services at Ext. 552. 

Below is a guide to assist you in contacting the appropriate resources if you run into trouble using your own computer (regardless of operating system):

Item Contact
Your personal computer If you are having difficulty with a hardware item on your PC, please contact the appropriate technical support telephone number for the vendor or manufacturer.
Software Software installed on your PC at the factory may be covered by their technical support staff. Third-party software (either off-the-shelf or downloaded) will require that you contact the software developer directly
Software provided with your textbook Begin by contacting your instructor regarding issues with software provided by your textbook. Your instructor may direct you to a textbook publishing company representative if the issue cannot be resolved.
myRichland - Student Web Services Contact the Online Learning Help Desk at (217) 875-7211, ext. 376, or by e-mailing ochelp@richland.edu.
Canvas Difficulties with Canvas should be directed to your instructor and the Online Learning Help Desk at (217) 875-7211, ext. 376, or by e-mailing ochelp@richland.edu.

 

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