Hardware and Software Technical Support Resources
At some point when using your computer for courses at Richland, something may go wrong with your PC hardware, a software application installed on your PC may not be functioning properly, or you may have technical difficulties with Canvas. Any problems (hardware or software) you encounter when using a Richland computer, Smart Classroom, or audio/visual equipment should be reported to the instructor or lab facilitator who will then report the problem to Technical Services at Ext. 552.
Below is a guide to assist you in contacting the appropriate resources if you run into trouble using your own computer (regardless of operating system):
| Item | Contact |
|---|---|
| Your personal computer | If you are having difficulty with a hardware item on your PC, please contact the appropriate technical support telephone number for the vendor or manufacturer. |
| Software | Software installed on your PC at the factory may be covered by their technical support staff. Third-party software (either off-the-shelf or downloaded) will require that you contact the software developer directly |
| Software provided with your textbook | Begin by contacting your instructor regarding issues with software provided by your textbook. Your instructor may direct you to a textbook publishing company representative if the issue cannot be resolved. |
| myRichland - Student Web Services | Contact the Online Learning Help Desk at (217) 875-7211, ext. 376, or by e-mailing ochelp@richland.edu. |
| Canvas | Difficulties with Canvas should be directed to your instructor and the Online Learning Help Desk at (217) 875-7211, ext. 376, or by e-mailing ochelp@richland.edu. |
