The Online Learning Help Desk staff assist students with a variety of technical queries such as login questions, e-mail account sign-in, navigation in an online course, myRichland access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting. Staff members provide technical support through the Technical Support Request form, walk-in assistance, appointments, and telephone.
Technical Support Request Form
The quickest wasy to get technical help from the Online Learning Help Desk is to fill out and submit the Technical Support Request form. Information submitted on the form is immediately e-mailed to the Help Desk, which is monitored throughout the workday, as well as on evenings and weekends. A help desk staff member will contact you within 12 hours of your submission, with a quicker response time during normal business hours of 7:30 a.m. to 4:30 p.m. on Monday through Friday.
Walk-In Assistance
If you are on campus and require technical assistance, the Online Learning Help Desk personnel are available during normal business hours of 7:30 a.m. – 4:30 p.m. on Monday through Friday. The Help Desk is located in W142.
Make an Appointment
If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact the Online Learning Help Desk at ochelp@richland.edu or (217) 875-7211, ext. 376, to set up an appointment with a member of the Help Desk staff.
Call the Help Desk
The Help Desk may be reached at (217) 875-7211, ext. 376, Monday through Friday between the hours of 7:30 a.m. and 4:30 p.m. If no one is available to take your call, please leave a message and your call will be returned no later than the next business day.
