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Contact the Online Learning Help Desk

The Online Learning Help Desk staff assist students with a variety of technical queries such as login questions, e-mail account sign-in, navigation in an online course, myRichland access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting. Staff members provide technical support through the Technical Support Request form, walk-in assistance, appointments, and telephone.

Technical Support Request Form

The best way to get general technical help from the Online Learning Help Desk is to e-mail the Online Learning Help Desk at ochelp@richland.edu. Help Desk e-mail is monitored throughout the workday, as well as evenings, weekends, and holidays. A Help Desk staff member will contact you within 12 hours of your submission, with a quicker response time during normal business hours of 7:30 a.m. to 4:30 p.m. on Monday through Friday. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

Canvas "Help" Link

The quickest way to get assistance with Canvas is to click on the "Help" Link in the upper right corner of the screen when logged into Canvas, and then choose "Report a Problem." The information submitted is immediately forwarded to the Help Desk, which is monitored throughout the workday, as well as evenings and weekends. A Help Desk staff member will contact you within 12 hours of your submission evenings and weekends, with a quicker response time during the normal business hours of 7:30 a.m. – 5:00 p.m., Monday – Friday. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

Walk-In Assistance

If you are on campus and require technical assistance, Online Learning Help Desk staff is available during normal business hours of 7:30 a.m. – 5:00 p.m., Monday through Friday. The Help Desk is located in W143. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

Make an Appointment

If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact the Online Learning Help Desk at ochelp@richland.edu or (217) 875-7211, ext. 6376, to set up an appointment with a member of the Help Desk staff.

Call the Help Desk

The Help Desk may be reached at (217) 875-7211, ext. 6376, Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m.  If no one is available to take your call, please leave a message and your call will be returned no later than the next business day. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

 

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