Contact the Online Learning Help Desk

The Online Learning Help Desk staff assist students with a variety of technical queries such as login questions, e-mail account sign-in, navigation in an online course, myRichland access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting. Staff members provide technical support through email, walk-in assistance, appointments, and telephone.

Technical Support Request Form

The best way to get general technical help from the Online Learning Help Desk is to e-mail the Online Learning Help Desk at ochelp@richland.edu. Help Desk e-mail is monitored throughout the workday, as well as evenings, weekends, and holidays. A Help Desk staff member will contact you within 12 hours of your submission, with a quicker response time during normal business hours of 7:30 a.m. to 4:30 p.m. on Monday through Friday. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

Canvas "Help" Link

The quickest way to get assistance with Canvas is to click on the "Help" Link on the left when logged into Canvas, and then choose "Report a Problem." The information submitted is immediately forwarded to the Help Desk, which is monitored throughout the workday, as well as evenings and weekends. A Help Desk staff member will contact you within 12 hours of your submission evenings and weekends, with a quicker response time during the normal business hours of 7:30 a.m. – 5:00 p.m., Monday – Friday. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

Walk-In Assistance

If you are on campus and require technical assistance, Online Learning Help Desk staff is available during normal business hours of 7:30 a.m. – 5:00 p.m., Monday through Friday. The Help Desk is located in W143. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.

Make an Appointment

If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact the Online Learning Help Desk at ochelp@richland.edu or (217) 875-7211, ext. 6376, to set up an appointment with a member of the Help Desk staff.

Call the Help Desk

The Help Desk may be reached at (217) 875-7211, ext. 6376, Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m.  If no one is available to take your call, please leave a message and your call will be returned no later than the next business day. Summer hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m.