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IT 207 - Software Applications Support

Description:IT 207 covers how the desktop support technician uses troubleshooting guidelines and tools to support end users and computers running the Microsoft suite of productivity applications. Students will be able to troubleshoot application usability, compatibility, recoverability, customization, and security issues related to applications on client computers running Windows, Internet Explorer, Outlook, Outlook Express, and Office. This course prepares a student for the 70-272 Microsoft Certified Desktop Support Technician (MCDST) core exam.
Credit hours:2-2-3
Prerequisite(s):CIS 110 and IT 115 (or IT 116) or consent of full-time Information Technology instructor
Applicability towards graduation:
  • Certificate or degree - All Certificates, AAS, ALS
  • Group requirement - Not Applicable
  • Area of concentration - Not Applicable
Offered:Offered in Spring.

Information Technology Courses

NumberTitleHours
IT 105Information Technology Systems2-2-3
IT 115Windows Fundamentals2-2-3
IT 116Windows Client Operating Systems2-2-3
IT 120Spreadsheet Applications2-2-3
IT 130Word Processor Applications2-2-3
IT 131Programming Logic2-2-3
IT 141Networking Fundamentals2-4-4
IT 151Internet Techniques2-2-3
IT 153Web Development2-2-3
IT 173A+ Computer Technologies2-4-4
IT 205Help Desk Techniques2-2-3
IT 206Operating Systems Support2-2-3
IT 207Software Applications Support2-2-3
IT 210Presentation Graphic Applications2-2-3
IT 220Data Management Applications2-2-3
IT 221Database Design2-2-3
IT 222Structured Query Language2-2-3
IT 230Project Management2-2-3
IT 241Network Routing Technologies2-4-4
IT 242Wireless Networking2-2-3
IT 243Network Switching Technologies2-4-4
IT 244Wide Area Networks2-4-4
IT 245Network Security2-2-3
IT 246Voice Over IP Fundamentals2-2-3
IT 271Windows Server Operating Systems2-2-3
IT 273Managing Windows Networks2-2-3
IT 274Windows Active Directory2-2-3
IT 280Advanced Systems Development3-2-4
IT 282Dynamic Web Development2-2-3
IT 284Web Programming2-2-3
IT 285Systems Analysis and Design2-4-4
IT 290Work Experience Practicum1-1-3
IT 295Special Advanced Projects1-1-3
IT 297Emerging Technologies3-2-2