BUS 200 - Customer Service Fundamentals

Description:BUS 200 covers the importance of excellence in customer service in creating a competitive edge in business. Topics covered include customer service skills, resolving customer complaints, the importance of verbal and nonverbal communication, listening skills and the use of technology.
Credit hours:3-0-3
Prerequisite(s):completion of or concurrent enrollment in OT 119 or ENGL 101
Applicability towards graduation:
  • Certificate or degree - All Certificates and Degrees
  • Group requirement - Business (AAS only)
  • Area of concentration - Not Applicable
Offered:Fall

Fall 2008 Offerings

CourseSecBegEndDaysInstructorNotes
BUS 200011:00p2:15pM,WAshby, K

Business Courses

NumberTitleHours
BUS 100Business Fundamentals3-0-3
BUS 101Hospitality & Tourism3-0-3
BUS 102Teller Fundamentals2-0-2
BUS 110Business Mathematics3-0-3
BUS 121Purchasing & Product Identification3-0-3
BUS 200Customer Service Fundamentals3-0-3
BUS 220Cost Management4-0-4
BUS 221Security & Loss Prevention3-0-3
BUS 225Small Business Development3-0-3
BUS 231Business Law Principles3-0-3
BUS 232Business Law & Ethics3-0-3
BUS 233Business Law for Entrepreneurs3-0-3
BUS 240Marketing Fundamentals3-0-3
BUS 245Integrated Marketing Communications3-0-3
BUS 250Selling & Sales Management3-0-3
BUS 255Principles of Banking3-0-3
BUS 260Hospitality Nutrition3-0-3
BUS 261Bar & Beverage Management3-0-3
BUS 262Dining Room Management3-0-3
BUS 263Catering & Banquet Management3-0-3
BUS 280Strategic Decision Making3-0-3
BUS 281Strategic Performance for Productivity3-0-3
BUS 282Strategic Tax Management3-0-3
BUS 283Finance & Insurance3-0-3
BUS 290Work Experience Practicum & Seminar1-10-3
BUS 295Workplace Simulation & Project1-10-3